Ozgur Sahin
Co-Founder, 360DRC - APEX LOYALTY
Gokce Celebi
Ürün, Operasyon ve Analitik Genel Müdür Yardımcısı, TANI
Bulent Dolek
Yönetim Danışmanı
Ilter Ferah
Business Development & Process Director, EXPERILABS
Gamze Olgun Parildamis
Kurucu, CEO, JARVIS
Ahmet Gosteren
Loyalty and Partnership Director, HEPSİBURADA
Ilker Arkun
Loyalty Marketing Manager, SHELL
Zerrin Acar
Digital Transformation Director, MINDDX
Osman Yilmaz
Project Executive, MINDDX
Simge Gokalp Cakir
Head of Customer Management, PETROL OFİSİ
Ertan Evkuran
Customer Loyalty Programs Manager, VAILLANT GROUP TÜRKİYE
Elif Bunul
Head of Loyalty, HEPSİBURADA
Esin Inan
Loyalty Management Executive, PEGASUS AIRLINES
Burak Kayserilioglu
Corporate Business Partnerships Executive, PEGASUS AIRLINES- Marketing Loyalty – Developing the Future of Loyalty as a Marketing Tool
- Tech to Success in Loyalty Marketing
- Relevance vs. Personalization: Striking the Right Balance in Loyalty Programs
- Socıal Loyalty Dıscoverıng The Vısıon Of Loyalty As A Socıal Ecosystem
- Commercıal Loyalty Strengthenıng The Power Of Loyalty As A Commercıal Ecosystem
- The Role of AI in Loyalty Programme Performance
- State of Loyalty from a Consumer Perspective
- Business Growth and Loyalty in Crisis
- How Human-Centered Journey are Redefining Brand Loyalty
- More Data, More Problems? Finding the Balance Between Privacy & Loyalty
- Winning Customer Loyalty in a Trust-Driven Industry
- Building Loyalty in Turkey’s Fragmented Trade Channels
- Building Failproof Consumer Brands
- What are the New Loyalty Models?
- Boosting loyalty with applied Behavioural Science
- Personalızatıon Or Relevance – Who Wıns?
- The Power Of Promotıons In Loyalty
- Practıcal Uses Of Aı In Loyalty
- What Aı Does Not Tell You About Loyalty
- How Can Social Channels Such as Instagram and Tiktok Turn Customers into Income?
- How Programs Are Adaptıng To Change To Unlock Customer And Partner Value
- Personalized Loyalty Programs; Designing loyalty experiences tailored to individual behaviors and preferences using customer data.
- Omnichannel Customer Experience; Building seamless and consistent loyalty strategies across digital and physical channels.
- AI-Powered Loyalty Management; Leveraging artificial intelligence to predict customer behavior and increase engagement.
- Gamification in Loyalty; Boosting participation through game-like elements and interactive challenges within loyalty schemes.
- Purpose-Driven Loyalty Programs; Moving beyond rewards to create loyalty programs aligned with brand values and social impact.
- ROI and Measurability of Loyalty Programs; Using metrics and analytics to evaluate performance and optimize loyalty investments.
- Loyalty-CRM Integration; Integrating loyalty data into CRM systems for a comprehensive, 360-degree view of the customer.
- Next-Generation Reward Models;Shifting from traditional point systems to experiential rewards, early access, and exclusive community perks.
Opening, Registration and Breakfast
1.Slot
09:30-09:50 - Bülent Dölek - Yönetim Danışmanı
Subject: Critical Decision Points for Loyalty Programs
09:50-10:10 - Ahmet Gösteren - Loyalty and Partnership Director, HEPSİBURADA
Subject: The Evolution of Loyalty: Creating Value Every Day Through Membership-Based Engagement
10:10-10:30 - Elif Bünül - Head of Loyalty, HEPSİBURADA
Subject: From Potential to Performance: The Formula for Success in Customer Loyalty
10:30-10:50 - Özgür Şahin - Co-Founder, 360DRC - APEX LOYALTY
Subject: Turn loyalty into revenue growth.
Coffee Break
2.Slot
11:10-11:30 - Zerrin Acar - Dijital Dönüşüm Direktörü, MINDDX
Osman Yılmaz - Proje Yöneticisi, MINDDX
Subject: From Data to Value: Measuring and Enhancing Loyalty Through Technology
11:30-11:50 - Gamze Olgun Parıldamış - Kurucu, CEO, JARVIS
Subject: LOYALTY MATRIX: Managing the Multi-Dimensional New Era of Loyalty
11:50-12:10 - Gökçe Çelebi - Sadakat Teknolojileri Ürün Yönetimi & Analitik Genel Müdür Yardımcısı, TANI
Subject: AGENTS AND LOYALTY: Customer Engagement through Agentic AI
12:10-12:30 - Özgür Şahin - Co-Founder, 360DRC - APEX LOYALTY
Subject: We are designing the future of loyalty.
Lunch Time
3.Slot
13:30-13:50 - İlter Ferah - İş Geliştirme ve Süreç Direktörü, EXPERILABS
Subject: Sadakatin Dijital DNA’sı
13:50-14:10 - Simge Gökalp Çakır - Head of Customer Management, PETROL OFİSİ
Subject: Loyalty Systems in the Fuel Industry
14:10-14:30 İlker Arkun - Loyalty Marketing Manager, SHELL
Subject: The Transformation of Customer Loyalty in a Changing World
Coffee Break
4.Slot
14:50-15:10 - Ertan Evkuran - Customer Loyalty Programs Manager, VAILLANT GROUP TÜRKİYE
Subject: How are programs adapting to change to reveal customer and partner value?
15:10-15:10 - Esin İnan - Loyalty Management Executive, PEGASUS HAVAYOLLARI
Subject: The Effects of Game Scenarios on Loyalty Programs
15:30-15:50 - Burak Kayserilioğlu - Kurumsal İş Ortaklıkları Yöneticisi, PEGASUS HAVAYOLLARI
Subject: The Importance of Brand Partnerships in Airline Loyalty Programs
Closing
Delegate Registration without Accommodation
€299
- Entrance To All Panels
- Benefit from All Catering and Cocktails
- Access To All Event Presentations
Delegate Registration with Accommodation
€349
- Entrance To All Panels
- Benefit from All Catering and Cocktails
- Access to All Event Presentations
Address
Barbaros, Mor Sumbul Sokagi
No: 1, 34746 Ataşehir/İstanbul
info@loyaltysummit.org
Phone
+90 216 465 41 11
+90 530 462 11 11
